A timeless transition: revamping a retailer’s POS system

Challenge

Amaris Consulting, a Mantu brand, supported a renowned Swiss luxury watchmaker in transitioning to a new point of sales (POS) system across 100 boutiques in 14 countries, replacing a decade-old, high-maintenance system that slowed transactions and caused service disruptions.

Approach

This extensive project was guided by the expertise of Amaris Consulting. In the planning phase,  Amaris Consulting helped assess which POS system best suited the client’s needs. 

Following that, Amaris took charge of revamping the existing data flows to align with the new system. This involved liaising with teams across the retail chain  ̶  including supply chain, finance, and customer service  ̶  to guarantee seamless data flow integration across diverse systems (ERP, CRM, etc.). This integration necessitated meticulous coordination, and the complexity of the deployment was amplified by its international dimension.

 Accordingly, Amaris Consulting oversaw a pilot installation in Switzerland to ensure the new system met expectations before full-scale roll out.

Achievements

Amaris Consulting’s project and roll out management expertise guaranteed smooth installation across all 100 boutiques without interruption to operations. Additionally, its team created guidelines to allow the client to independently install the POS system. 

Relying heavily on automation, the new system reduced manual dependencies, bringing about a significant enhancement in operational efficiency at the watchmaker’s boutiques. 

Client benefits

By implementing the new POS system, Amaris Consulting achieved a 20-25% time reduction in processing time. Boutique staff can now devote more attention to delivering excellent customer service.